Frequently Asked Questions

[Fix] VAT liability graph on the dashboard now shows correct figures for all financial year starting months.
[Fix] Removing receipt that has credit amounts allocated to multiple invoices no longer gives an error.
You are cautioned not to place undue reliance on these forward-looking items. Items in this list may be removed and/or updated without notice. [Enhancement] Addition of an Asset manager to Gold version. [Enhancement] Adding dashboards for Profitability and Working Capital. [Enhancement] New Customised invoice layouts option. [Enhancement] Conversion facility to convert Desktop data to the Cloud program. [Enhancement] Addition of a loan register.
Make sure you are up to date with your payment. Cashflow Manager uses a subscription model, allowing customers to always have the latest software and taxation reporting capability. If you are behind with your payment, contact us now to regain access to your Cashflow Manager program. Alternatively, please contact the CARE Support Team. www.cashflowmanager.co.uk/contact-us/

How do I backup my file?

It is recommended that you do a secondary backup to an external location separate from your computer such as a USB drive, external hard drive or an online storage account. To backup your records:
  1. Click on the backup icon or select [File] and then [Backup].
  2. The backup window will open and will show the default backup path which is C:\Users\”Users Folder”\appData\Roaming\CFM\Cashflow9\Data
  3. You will then need to click [Save] then [Backup] to complete the backup process.
To backup to a USB or external harddrive:
  1. Click [File] and then [Backup].
  2. Click on the [Browse] button and select the drive you wish to save to.
  3. When the backup has been successful you will see a message saying ‘Backup Complete’
  1. Select the customer from the customer list and click on [Money In].
  2. A window will appear with a list of invoices for this customer. Click in the ‘Amount Received’ box and type in the amount. Click on [Save].
  3. If you would like to transfer your receipt to Cashflow Manager, tick the box that reads ‘Transfer to Cashflow’ and select the account. If you do not want to transfer the amount, do not tick this box.
  4. If the receipt has been added correctly click on [Save] in the bottom right-hand corner of the screen.
  5. Click [OK] and the receipt will be added.
Generally, you will only need to restore a file if something has happened to your existing file such as a corruption, a virus, or you are re-installing Cashflow Manager on a new computer.
  1. To restore your backup file to Cashflow Manager click on the ‘Restore’ icon.
  2. Click the [Browse] button to select the location of the backup file being restored.
  3. Select the file and click [Open].
  4. When you do this, the ‘Restore destination path’ box will automatically fill with the default location for the restoration file. You will not need to change this unless you have previously changed the default restoration path, in which case, you should navigate to the proper folder using the [Change] button.
  5. Click on the [Restore] button in the lower right-hand corner of the screen.
  6. When asked if you want to replace the file, click [Yes].
  7. Click [OK] and you will be returned to the home screen of Cashflow Manager.
No. We do not see or store your business financial records. If using the desktop program, you will need to backup your data and email it to us, for access. Alternatively, if using the Cloud program, you may give our CARE Support Team permission and allow us to login to access your files should you wish.
The VAT report is able to be lodged online from directly in the Cashflow Manager program. To lodge your VAT return online:
  1. Select an account from the Home screen.
  2. Click on the Reports tab.
  3. Select that VAT report and click [Continue] on the bottom right-hand corner of the screen.
  4. Select which accounts you wish to view and the reporting period.
  5. Add any adjustments that you need to make.
  6. Click [Lodge Online]
  7. A box will appear for 'VAT Details'. Enter your User ID, password and check the start and end dates displayed.
  8. Click [Lodge].
You will need at least 150MB of hard disk space on your computer for your program and tutorial files.